Frequently asked questions
If you forget/lose your login email address, we invite you to contact us via our contact form or social networks. We will do our best to help you find it. Do not hesitate to provide your full name that may be associated with your account.
Your invoices and all payments for video content made on our website (full subscription; credit to view our masterclasses / videos) can be downloaded in your account.
For any problem related to subscriptions, credits and payments, we invite you to contact us via our contact form or social networks, we will try our best to help you find it. Do not hesitate to give us your name, first name and email address associated with your account so that we can find you more easily.
Our subscription of €29.90 per month (special offer at €9.90 per month) gives you unlimited access to all our masterclasses and videos. Your subscription is automatically renewed from one month to the next. If you wish to terminate your subscription, you can do so on your account page.
If the masterclass you want to watch does not appear, check your Wi-Fi connection. Verify that your connection is good and that you are indeed subscribed or have rented the video. If you have done all the above and you are still experiencing difficulty with viewing the video, please contact us via our contact form or social media networks and we will happily find a solution to your problem.
Our video on demand offer allows you to rent the videos of your choice for a period of 3 months.